Key Performance Indicators – Response Times
The GÉANT network prides itself on the high performance and reliability of its services and NRENs across Europe rely on the network to support their users. Because of this reliance on the network it is vital that the GÉANT Operations Centre is able to respond to any issues rapidly and effectively.
The following graphs demonstrate the Operations Centre’s ability to respond to technical issues in a timely manner. The data in the graphs uses moderated report data gathered from the GÉANT Trouble Ticket System corrected for technical errors. Internal Service Level Targets are for 95% of queries to be answered within the SLA. SLA information can be found here: FAQ article number 340044 at https://tts.geant.net/